Share of workers who have lost pay because of technical difficulties clocking in or out 

Gig workers W-2 service-sector workers
At least once 62% 19%
Three or more times 36% 8%

Source: Authors analysis of Shift Project survey data on gig workers collected in May 2020 and Shift Project survey data on W-2 service-sector workers collected in March and April 2020. 

View the underlying data on